Already a patient? We’re here for you, always.

As the COVID-19 pandemic continues, public health authorities instruct seniors to stay at home, and to only visit the Emergency Room in the case of a medical emergency. Primary care remains critical, and Oak Street Health’s telephone and video appointments will help stop the spread of the virus while keeping you and our communities safe. We are here for you, always.

We’ve provided answers below to common questions on what to expect and are also available 24⁄7 at 888-312-5842 to answer further questions.

FAQ

Common Questions

Managing Stress and Anxiety During the COVID-19 Outbreak

Your mental health and emotional wellbeing is a fundamental part of your overall health. While this is always true, it’s especially important to care for yourself during periods of high stress and anxiety.

Managing stress during covid 19

Do you have a hobby like reading, knitting or cooking? 

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Get In Touch With Our Care Team

Our Oak Street Health team is available via telephone and video to assess your symptoms and create a care plan specific to your needs.

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Help with Medicare

Confused by Medicare or insurance?

Our Patient Relations Managers can help patients understand their Medicare, insurance, and benefits. Your Patient Relations Manager is happy to help you:

  • Understand medical bills
  • Determine your Medicaid eligibility and Extra Help level
  • Answer any questions about Medicare, Medicaid and managed care
  • Set up your plan’s benefits, such as dental, vision, transportation to specialists, over-the-counter benefits and gym memberships

Looking for information about COVID-19 coverage? Visit here to see a list of plans with coverage updates.

Insurance Agent