Oak Street Health is part of CVS Healthspire™

Substitute Notice for HIPAA Breach Notification

Despite safeguards to ensure our patients’ information is protected in compliance with federal and state laws, limited health information of some patients was disclosed to other patients as a result of an error at our print vendor.

On September 28, 2023, our vendor printed and mailed a group of referral communication letters on our behalf. On October 3, 2023, we discovered certain patients’ personal information was inadvertently included in a letter sent to another patient.

The personal information in the letter included name, date of birth, phone number, address, insurance information and clinical information such as referral specialty and reason for referral. There is nothing to indicate that information was misused. Further, the letter did not include any Social Security numbers, any financial or payment information such as credit or debit card numbers, or bank account information. As a courtesy, we are offering identity theft protection services to affected patients.

Oak Street Health has discontinued using this vendor. Patients who have questions regarding this matter can contact us at [email protected] or toll-free at 1- 888–996-3928.

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