Consultorio médico de Greensboro

On September 5, 2024 at 4:PM I had a wellness appointment. After arriving, Ms Herita, advised that her computer was down, however she would advise that I was there. There was a call for the security guard to come and move a chair in the lobby. When the security guard came, he moved a chair on the other side of the room, the he proceeded to walk over to move me (in a wheelchair) to the other side of the room (while I was talking to my daughter). Erica (my daughter and caregiver) told the security guard that he wasn't going to move me across the room. Then the verbal argument began, as the security guard told her that he was going to move me out of the way. There was a chair behind me and all he needed was to move the chair behind me and I could have rolled back and clear of anyone walking past. Nonetheless, he continued to argue with Erica and she told him to shut up because he wasn't going to move me. As they continue to have words my daughter did begin to use profanity and said for him that he had one more time to say something to her. The security guard told her to stop using profanity and she could get out. Erica said that if she leaves that I would have to leave too. The security guard said that was no problem and that I could get out too. No one in the office was attempting to calm the situation, so I said, that's enough and to stop feeding the fire. The security guard turned to me and said that he wasn't feeding the fire and that I needed to tell my daughter to be quiet. After that, I told my nephew (Chris) to move the chair behind me and to just roll me back out of the way. The security guard told Erica that he works there and that we both needed to leave. So we left without me seeing my doctor. When I called back the next day to speak with a manager, I was connected to, Ms Kayla, who listened to what I had to say, then told me that, although Erica is my caregiver she is no longer allowed back at that location, however I can still come back. Also stated that she had spoke with staff members that said they were afraid for their lives due to the heated argument that had taken place. I asked her what was the security guard's name she said Reggie is his name. I asked her what was going to be done about his rudeness towards me and putting me out as a patient who has monies taken out of my check each month that contributes to paying the salary of him and others in that location. Ms Kayla hesitated, then said that she would talk to someone about it. It is my perspective that if people feared for their life, then why didn't anyone else say anything about them except me. Reggie has no authority over telling me the patient to get out. Now, I am told that my daughter cannot come to the location, however they do not have assistance to help me with my wheelchair. I tried to use their transportation assistance and the driver was rude and he left me, so I missed my appointment. This is totally unacceptable, and no one seemed to be fearful for their life, as a matter of fact, they were laughing when we left. Being a security guard doesn't mean that you argue with the person, you should be doing all that you can to quickly resolve the situation. I don't believe that anyone was in danger for their life and that their security guard, Reggie needs to be reprimanded for his part, because he was told to move a chair, not the patient. Personally he has no right to ever touch me or any patient without their permission. Belinda G Milton

My first visit to Oak Street Health was today. I was more than pleased with the personnel and the staff. They became my primary doctor today!

The whole experience was good everyone was polite and respectful. And the appointment went smoothly and didn't take up my time.