Consultorio médico de West Bellfort

I typically write reviews on positive experiences, but I feel a need to share my recent challenges with this practice. While Dr. Abioye, my original primary care physician, has been exceptional, I’ve encountered significant issues with the administration that have negatively impacted my confidence in this organization.Initially, there seemed to be more emphasis on selling me a Medicare Advantage program than addressing my healthcare needs. I was promised a follow-up appointment, which never happened. After waiting eight months, I took the initiative to schedule my own follow-up.More recently, I received a call reminding me of my annual appointment, only to be informed that my NEW primary care doctor was unavailable. I was rescheduled with a different physician, but when I arrived for the appointment, I was told I had the wrong day. It turns out the text messaging system often sends incorrect notifications.Prior to the rescheduled appointment, I asked if I needed bloodwork since this was my annual exam. I watched the staff input the message to the doctor, but when I followed up a week before the appointment, there was no record of my request. I was even asked what type of bloodwork I needed, which further added to my frustration.While I understand that managing my healthcare is ultimately my responsibility, the disorganization within the administration of this clinic has made it increasingly difficult for me to do so. I am concerned that these administrative errors could have serious consequences.I am giving this practice 2 stars solely because of Dr. Abioye’s outstanding care. I hope that improvements can be made to the ‘administrative side’ to ensure patients receive the timely and accurate support they need.”