Consultorio médico de Branch Ave

We need an Oak Street Health in East Providence

Didn’t have to wait long to see Dr. Collado. She went over med list. Good visit.

I called OAK ST in the morning regarding my husband who was experiencing a cold and chest congestion.he has vascular dimension so I take care of all calls concerning his medical needs. I was disconnected on the first call. I called back and asked for the girl I had spoken with. I was told they had no one by that name, so I had to re give his info again. It was suggested he go for chest x ray. And I was told someone would get back to me shortly. A few hours went by. No call back. Then I got call from an 800 number from the girl I originally spoke with saying there were phone issues and sorry for delay and I would be receiving call back shortly. (this was a voice message as I did not pick up because I did not recognize 800 number) much later in the day I got a call back and was told an order would be put in for him to get x ray and a prescription order sent to CVS. we went to the imaging center and had a wait because they were jammed. As we were waiting my husband had coughing spell and was very anxious. It was now 4 pm. This was my first experience with a medical need with OAK ST. I am questioning my decision. I was under the impression that they cater to Medicare patients. I was also told he couldn't be seen the day I called. I have not heard back on results of his x ray. My husband never wants to go back to OAK ST Med. Since this was our first experience, I am willing to give OAK ST another try. Was all this related to a phone issue? I have anxiety issues and this experience made me very anxious. I also had expected a call back from our nurse practioner. Instead I spoke to a few different people and at times it was hard to understand because of accents. The entire experience did not make me feel safe or cared for.