Strategic pillars
The strategic pillars are critical in supporting the big ideal. Each pillar refers to a unique and non-negotiable strength or differentiator that underpins the brand vs. its competitors. The pillars essentially set the brand’s strategic priorities, governing what the brand does and how it behaves.
Unmatched patient experience
High-quality
The highest standard of healthcare for older (65+) adults to help them reach their health goals and live life to the fullest
- Industry-leading health outcomes (41% fewer hospital admissions, 26% reduction in 30-day hospital readmission rate, 49% reduction in ED visits)
- Specialists that meet Oak Street Health’s exceptional care delivery standards
- Evidenced by an army of patient advocates
Accessible care when and how patients want it
Same day/next day appointments; 24/7 patient support line; telehealth and home visits for specialized needs, transport to and from appointments, mail-order pharmacy support
Personal support
- Patients are treated like family
- Physicians spend meaningful time with patients to better understand their personal history and to address socioeconomic barriers to care
- Multi-lingual employees hired from the communities in which they work and who take the time to develop patient relationships
Trusted advisor
Helping patients navigate the health insurance system; including understanding benefits, billing support, issue escalation, vaccine information and behavioral health
AARP partnership*
Exclusive benefits that empower patients to engage in their health and wellness (to be defined)
Highest caliber care model
Intentional
Care team ensures that all patients, no matter their ability to pay, get equal access to the best care they need (no more, no less which keeps costs down) – this includes behavioral health specialists, podiatrists and in-center pharmacies
Data-driven and evidenced-based
Personalized care that is unique to the needs of every patient
Rewarding work for physicians
95% of our providers would recommend Oak Street Health to other clinicians
Equitable care
All patients have access to the same care no matter where they live
Well-being connections
Community investment
Contributing to uplifting the community with the opening of every new center
Community events
Connecting patients to their community and others like them through events
Local
Programs and partnerships that fuel good health and good living (e.g., exclusive benefits from AARP, gym, local supermarket, community activities); work with community-based organizations that ensure that patients socioeconomic and mental health needs are addressed
Well-being safety net
Delivering peace of mind and reducing stress by helping patients navigate the health insurance system and by connecting them to the resources they need to handle life’s bigger challenges (e.g. food, housing, basic necessities)
AARP partnership*
Exclusive benefits to drive group experiences (to be defined)