COVID-19: Staying safe and healthy now

Our world may look different as a result of COVID-19, but some things haven’t changed: the importance of primary care and Oak Street Health’s commitment to older adults. We are here for you, always. Our telehealth appointments over video and telephone keep you healthy and safe.

We are available 24/7 to talk to you about your health, answer any questions and help you take the first step to becoming an Oak Street Health patient.

What we’re doing to keep you safe in-center

Cleanliness and infection control has always been a top priority for us. Even more so since Covid-19. Here are the things we are doing to ensure not only the safety of all our patients, but our care teams as well.

See the safety measures in place

Experiencing COVID-19 symptoms? Try our symptom checker.

People with COVID-19 can experience a wide range of symptoms, including fever, cough, shortness of breath, difficulty breathing, chills, repeated shaking with chills, muscle pain, headache, sore throat, and loss of taste or smell. Try our COVID-19 chatbot at the bottom right corner of this page to assess your symptoms and answer your COVID-19 questions.

Newsflash

We’re Here For You

As always, your health is our top priority and we’re committed to supporting you. For more information, please visit the CDC’s Coronavirus 2019 page or call us at (844) 871‑5651.

Important message from Dr. Griffin Myers

Our community is facing a challenge from the Coronavirus/COVID-19 pandemic. Oak Street Health is here for you. As your primary care provider, our goal is to keep you happy, healthy and out of the hospital.

Click on the video to watch more from Dr. Griffin Myers, Chief Medical Officer

A nurse carefully explained proper hand washing techniques and daily practices that will help protect us from the Coronavirus. They have bottles of antivirus hand cleaners and disposable wipes right at the entrance/​exits. My transport van was also clean and disinfected. ”

Glenville Patient
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Safety measures in place


Oak Street Health Centers: We have increased the frequency and intensity of cleaning in our centers and exam rooms. We disinfect high touch surface areas multiple times each day with disinfectants that are EPA (Environmental Protection Agency) approved to be effective against the coronavirus. Our overnight cleaning regimen is also increased, and our centers have increased ventilation, which allows more fresh air in.

Oak Street Health Vans: We have provided additional training and supplies to our staff and drivers. Our drivers are equipped with protective equipment such as masks, and we use disinfecting wipes in our vans after every single ride.

Face Masks: All Oak Street Health team members, patients, and visitors are required to wear a face mask when in our centers. We provide high-quality FDA approved face masks for visitors. Our mask inventory is well stocked.

Hand Washing: Our center staff is trained in proper hand hygiene and performs it multiple times each day. We also have hand sanitizer available throughout the center, and every visitor is encouraged to use it.


Social Distancing: We have clear instructions and markings in the center to ensure that everyone maintains a safe distance. If a patient has COVID symptoms, they will wait in a private exam room upon arrival.

Symptom Checking: We ensure the health of our care teams by checking them for COVID-19 related symptoms before starting their shift. Additionally, all patients and visitors are screened for COVID-19 related symptoms upon entering the center.

Nothing matters more than the health and safety of our patients and our staff. We’re committed to providing our patients with the highest quality of primary care in the safest possible environment