Here for you now more than ever

Our world may look different as a result of COVID-19, but some things haven’t changed: the importance of primary care and Oak Street Health’s commitment to older adults. We are here for you, always. Our telehealth appointments over video and telephone keep you healthy and safe.

We’ve provided answers below to common questions and are available for you 24/7 at (844) 741-2144.

Do you have an upcoming telehealth visit with us?

At Oak Street Health, our video visits let you see your doctor from the convenience of your home, while giving us the full picture of your health.

There are many benefits to a video visit, including:

  • They are face-to-face so you can be seen, not just heard
  • Your provider can offer you a more thorough physical exam
  • Our technology is easy to use, and we’ll help you along the way

Download instructions below on how to prepare for your visit.

Instructions English

Instructions Spanish

Instructions Polish

Instructions Cantonese

Video visits are easy to use and set up

Video visits are a great way for your provider to give you a thorough exam, especially when you can’t come in for a visit. Watch this video to learn how easy video visits are to set up and use.

Experiencing COVID-19 symptoms? Try our symptom checker.

People with COVID-19 can experience a wide range of symptoms, including fever, cough, shortness of breath, difficulty breathing, chills, repeated shaking with chills, muscle pain, headache, sore throat, and loss of taste or smell. Try our COVID-19 chatbot at the bottom right corner of this page to assess your symptoms and answer your COVID-19 questions.

Simple, at-home exercises for the body and mind

During times of uncertainty, it’s easy to feel frustrated by disruptions that affect our regular routines. To stay optimistic and motivated, it’s good practice to focus on the things you can control to help keep your mind at ease and your body active. We encourage older adults to get up and move at least 30 minutes every day to fuel energy, improve focus and strengthen immune systems. Here are some simple exercises and mindful tips you can follow to increase your daily dose of physical activity at home.

Check-in with your body.

Help with Medicare

Confused by Medicare or insurance?

Our Patient Relations Managers can help patients understand their Medicare, insurance, and benefits. Your Patient Relations Manager is happy to help you:

  • Understand medical bills
  • Determine your Medicaid eligibility and Extra Help level
  • Answer any questions about Medicare, Medicaid and managed care
  • Set up your plan’s benefits, such as dental, vision, transportation to specialists, over-the-counter benefits and gym memberships

Looking for information about COVID-19 coverage? Visit here to see a list of plans with coverage updates.