Here for you now more than ever

Our world may look different as a result of COVID-19, but some things haven’t changed: the importance of primary care and Oak Street Health’s commitment to older adults. Our primary care team is here for you, always. Our telehealth appointments over video and telephone keep you healthy and safe when you can’t make it to your nearest primary care location. For our safety protocols, visit our patient safety page.

We’ve provided answers below to common questions and are available for you 247 at (844) 741-2144.

Doctor in your hands

Get information on the COVID-19 vaccine.

Do you have an upcoming telehealth visit with us?

At Oak Street Health, our video visits let you see your doctor from the convenience of your home, while giving us the full picture of your health.

There are many benefits to a video visit, including:

  • They are face-to-face so you can be seen, not just heard
  • Your provider can offer you a more thorough physical exam
  • Our technology is easy to use, and we’ll help you along the way

Download instructions below on how to prepare for your visit.

Instructions English

Instructions Spanish

Instructions Polish

Instructions Cantonese

Telehealth services at oak street health

Video visits are easy to use and set up

Video visits are a great way for your provider to give you a thorough exam, especially when you can’t come in for a visit. 

Telehealth at osh

Experiencing COVID-19 symptoms? Try our symptom checker.

People with COVID-19 can experience a wide range of symptoms, including fever, cough, shortness of breath, difficulty breathing, chills, repeated shaking with chills, muscle pain, headache, sore throat, and loss of taste or smell. Try our COVID-19 chatbot at the bottom right corner of this page to assess your symptoms and answer your COVID-19 questions.

Chat bot questions white

Common Questions

Help with Medicare

Confused by Medicare or insurance?

Our Patient Relations Managers can help patients understand their Medicare, insurance, and benefits. Your Patient Relations Manager is happy to help you:

  • Understand medical bills
  • Determine your Medicaid eligibility and Extra Help level
  • Answer any questions about Medicare, Medicaid and managed care
  • Set up your plan’s benefits, such as dental, vision, transportation to specialists, over-the-counter benefits and gym memberships

Looking for information about COVID-19 coverage? Visit here to see a list of plans with coverage updates.

Insurance Agent

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