Healthcare that works for you

We make it easier to get the care and support you need. On this page, you’ll find helpful information, phone numbers, and resources to guide you through your care.

Scheduling appointments

We’ll help you find a date and time that works for you. If something comes up and you can’t make it, just give us a call and we’ll help you reschedule. 

Handling urgent health concerns

Call our 24/7 patient support line day or night with any health concerns. Call 911 right away if you need immediate medical help.

Getting a referral

If you need a referral for a specialist, we’ll help you find one. The first step is to make an appointment to talk with your provider.

Questions about bills or insurance

Stop by the Patient Relations Manager’s office (PRM) at your clinic if you have any questions about medical bills or insurance. They can explain charges, walk you through your coverage, and help with forms or paperwork.

Answers to prescription questions

Have questions about your medication? Your care team can help with refills, doses, or side effects.

Additional support

Talk to your provider if you’re interested in any of the services below. They can help connect you to the right support.

Behavioral health support

Our behavioral health specialists are here to listen and provide support for your emotional health.

Social work services

Our social workers can connect you with resources to help with housing, food access, and information about local services for older adults.

Health education

We can help you manage long-term conditions like diabetes and provide you with helpful information and support.

Community & social connection

Join activities in your local center’s community room. It’s a great way to stay active, have fun, and connect with others. View our events calendar.

Common questions

  • Do I need insurance to get care?

    Yes. We accept Medicare and most Medicare Advantage plans.

  • If I’m seeing a specialist, how does that work with my Oak Street Health provider?

    No worries. Whether you already have a specialist or need help finding one, we’ll work with them to coordinate all of your care.

  • I have quite a few medications, and sometimes it's hard to keep them straight. Can you help me with that?

    Absolutely. Your care team will help you stay organized so you know what to take, when to take it, and how much to take.

  • Can I bring someone with me to my appointment? 

    Of course. Bringing someone with you can help you feel more relaxed during your visit. Plus, having them in the room gives you an extra set of ears to help follow what the doctor is saying and ask questions.

Resources For You

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